Objective and Scope of Policy
We aim to collect, use and disclose only that information reasonably required to enable us to provide the services you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback and for other purposes further described in this Policy.
Collection of Information
"Personal Information" means personally identifiable information, such as your name, address, e-mail address, birth date, gender and your medical history. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it. You may also provide some optional information and it is always your choice whether or not to provide Personal Information. However, if you choose not to provide requested Personal Information, you will not be able to use certain features of the Website and/or Service.
We collect the following information about you and your use of our Website and Service in order to create a better, more personalized experience for you:
- • your email address, your name, a password selected by you, your physical address, your phone number, your postal or zip code; and
- • you may choose to add details of your medical history and treatment requirements to your profile which you can make available to Health Practitioners with whom you choose to engage.
The following is a non-exhaustive list of the main means by which the Company may collect Personal Information on this Website:
- • Verifying credentials and qualifications for Health Practitioners ;
- • Communications from you with us;
- • Postings on the public areas of the Website (such as recommendations of practitioners if you are an end user);
- • Customer support;
- • Use of the Service; and
- • Surveys.
"Non-Personal Information" means information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on this Website, and information volunteered by the user, such as survey information, is also considered Non-Personal Information. Business contact information such as the name, title, business address or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Non-Personal Information is collected or derived by us in the course of operating the Website and the Services. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie when you choose to visit the Website. We need this information in order to operate the Services, but we do not share it with any third parties. This policy does not restrict our use of Non-Personal Information.
User of Personal Information
The Company collects Personal Information mainly for the following purposes:
- • To contact and correspond with you;
- • To enable your use of the Service;
- • To understand your needs and develop and recommend suitable products and services;
- • To facilitate and enhance your use of the Website; and
- • To meet legal and regulatory requirements.
Information you submit to the Website will be available only to persons you choose to share that information with. However, if you are a Patient and you post reviews or recommendations for any practitioner, these comments may be publicly available.
Disclosures & Transfers
From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of Website user information or registered member information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website members, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Outside Parties and Sites
Additional Privacy Protections for Minors
We join the industry in recognizing that children, including young teens, may not be able to make informed choices about Personal Information requested online. The Company does not solicit or collect Personal Information targeted at children and teenagers under eighteen and does not permit use of the Service and Website unless you are an adult or have parental authorization to sign up for the Service, share information with Practitioners and/or book Sessions through the Website.
The security of your Personal Information is important to us. We use commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. In particular, all Personal Information contained in messages sent when using the Services is encrypted during transmission across our platform using industry standard authentication and encryption technologies. However, we are not in control of or responsible for any errors, omissions or losses in data transmitted through the videoconferencing and telecoms system over which sessions booked through the Services are delivered.
You can help protect the security of your Personal Information. For instance, never give out your log in details and password to another person, and remember to log out of your account and close your browser window when you finish using the Website, so that other people using the same computer won't have access to your Personal Information. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
The Company will keep your Personal Information for as long as it remains necessary for the identified purposes in Section 4 or as required by law, which may extend beyond the termination of our relationship with you.
You acknowledge and agree that if you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.
Amendment of this Policy
Access and Accuracy
You have the right to access your Personal Information to verify the Personal Information that we have collected in respect of you. Upon receipt of your written request, we will provide you with a copy of your information. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will enable you to revise the Personal Information as appropriate. Having accurate Personal Information about you enables us to give you the best possible service.
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The Company will endeavor to deal with all such requests for access and modifications in a timely manner and If you have a complaint concerning our compliance with applicable privacy laws, we will investigate your complaint and if it is justified, we will take appropriate measures to resolve your concern.